SokoZillah Terms and Conditions of Use

Effective Date: [Insert Date]

Welcome to SokoZillah, a multi-vendor eCommerce platform owned and operated by Zillah Technologies LTD. These Terms and Conditions govern your access to and use of the SokoZillah platform, including all services, features, content, and transactions conducted through the website and mobile applications.

By accessing or using SokoZillah, you agree to comply with and be bound by these Terms and Conditions.

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1. About SokoZillah

SokoZillah is a multi-vendor online marketplace designed to help Small and Medium Enterprises (SMEs) connect with customers and offer seamless online shopping experiences.

The platform allows:

• Vendors to list and sell products/services online.
• Customers to browse, order, and purchase products from multiple vendors.
• Businesses to expand their digital presence and reach more customers.

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2. Eligibility

To use SokoZillah, you must:

• Be at least 18 years old or have parental/guardian consent.
• Provide accurate and complete registration information.
• Use the platform in compliance with all applicable laws and regulations.

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3. User Accounts

Users may be required to create an account to access certain features.

You agree to:

• Maintain the confidentiality of your login credentials.
• Be responsible for all activities under your account.
• Notify SokoZillah immediately of any unauthorized access.

SokoZillah reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.

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4. Vendor Responsibilities

Vendors using the platform agree to:

• Provide accurate product descriptions, pricing, and images.
• Deliver products/services as advertised.
• Maintain professional conduct with customers.
• Comply with consumer protection laws and tax obligations.
• Avoid selling counterfeit, illegal, harmful, or prohibited items.

SokoZillah reserves the right to remove products or suspend vendors who violate platform policies.

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5. Customer Responsibilities

Customers agree to:

• Provide accurate delivery and contact information.
• Make payments through approved payment methods.
• Use the platform respectfully and lawfully.
• Review products responsibly and honestly.

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6. Orders and Payments

• All orders placed through SokoZillah are subject to vendor acceptance and product availability.
• Payments must be completed through approved payment channels.
• Prices may change without prior notice.
• SokoZillah may charge service or transaction fees where applicable.

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7. Delivery and Fulfillment

Delivery timelines may vary depending on:

• Vendor location
• Courier availability
• Customer location
• Product availability

SokoZillah is not liable for delays caused by:

• Natural disasters
• Transport disruptions
• Incorrect customer information
• Events beyond reasonable control

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8. Returns and Refunds

Refunds and returns are subject to:

• Vendor-specific return policies
• Product condition upon return
• Verification of complaints

Refund requests may be denied if:

• Products were misused or damaged by the customer.
• Return requests exceed allowed timelines.

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9. Prohibited Activities

Users may NOT:

• Use the platform for fraudulent purposes.
• Upload harmful software or malicious code.
• Impersonate another person or business.
• Post false, misleading, or offensive content.
• Attempt unauthorized access to platform systems.

Violation may result in account suspension, termination, or legal action.

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10. Intellectual Property

All branding, trademarks, logos, content, and software associated with SokoZillah remain the property of SokoZillah and/or Zillah Technologies LTD.

Users may not reproduce, copy, distribute, or exploit platform content without written permission.

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11. Limitation of Liability

SokoZillah acts as a marketplace platform connecting vendors and customers.

To the maximum extent permitted by law:

• SokoZillah is not responsible for disputes between buyers and vendors.
• SokoZillah does not guarantee uninterrupted or error-free operation.
• SokoZillah shall not be liable for indirect, incidental, or consequential damages arising from platform use.

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12. Privacy

By using SokoZillah, users consent to the collection and use of information necessary for:

• Order processing
• Customer support
• Platform improvement
• Security and fraud prevention

Personal information will be handled responsibly and securely.

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13. Platform Availability

SokoZillah may:

• Modify platform features
• Suspend services temporarily for maintenance
• Introduce new policies or service updates

without prior notice where necessary.

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14. Termination

SokoZillah reserves the right to suspend or terminate access to users who:

• Violate these Terms
• Engage in illegal activity
• Abuse the platform or other users

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15. Governing Law

These Terms and Conditions shall be governed by the laws of the Republic of Kenya.

Any disputes arising from platform use shall be handled within Kenyan jurisdiction.

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16. Amendments

SokoZillah reserves the right to update or modify these Terms and Conditions at any time.

Continued use of the platform after changes constitutes acceptance of the revised Terms.

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17. Contact Information

For inquiries, support, or complaints, contact:

SokoZillah
Owned and Managed by Zillah Technologies LTD

Email: info@zillahtechnologies.co.ke
Phone: +254 704 512 250
Website: SokoZillah